Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Listening
Listening to others, not interrupting, and asking good questions.
Quality Control Analysis
Testing how well a product or service works.
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Reading Comprehension
Reading work-related information.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Time Management
Managing your time and the time of other people.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Repairing
Repairing machines or systems using the right tools.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Equipment Maintenance
Planning and doing the basic maintenance on equipment.
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